SHIPPING

  1. Winebros shall use reasonable steps to deliver the Ordered Products to the delivery address specified and keyed in by the Customer but Winebros cannot guarantee any firm delivery time and Winebros shall not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of Winebros.
  2. Your order will be delivered to you via the service of a courier service company appointed by Winebros. At this juncture, delivery service is only extended to the Klang Valley postcodes listed in the table below. Please allow three (3) working days for delivery from date of Winebros’s Confirmation of Order. Please note that we will not accept any delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. Should delivery to some locations is not possible, we shall contact you to arrange for delivery to an alternative address.
  3. Any orders over RM400 will be entitled to free delivery within the klang valley area (postcodes covered are shown below).
  4. Express / same day delivery rate – RM25.0 (orders will be shipped out on the same day. For orders after 12.00pm, or on sundays, your orders will be shipped on the following work day)
  5. Upon delivery of the Product, you are required to sign for acknowledgment of such delivery. You shall examine the goods immediately upon collection for any deficiencies and/or damages before you sign for the acknowledgment.
  6. All goods must be received by an adult aged eighteen (18) years and above (“Recipient”). Should the driver doubts the age of the Recipient, he request such person to show an identity card to prove the Recipient’s age, failing which Winebros reserves the rights not to hand over or deliver the goods.

 

SELF COLLECTION

  1. Ordered Products shall be ready for collection within two (2) working days from the day of Confirmation of Order is issued to the customer via email. Collection can only be made within the selected store’s business hour upon notification via call/Whatsapp to the contact keyed in by the Customer in the registration of the account.
  2. Collection shall be made only at the following store:-

           HERBS ‘N’ FOOD SDN BHD (194352-M)

           No. 116 & 118, Jalan SS15/4B, SS15,

           Subang Jaya, 47500 Selangor, Malaysia.

  1. In the event the Customer is not personally available to collect at the selected store, an authorized representative may collect on behalf provided the Customer had indicated or emailed to us to update the representative’s information and the representative must be over eighteen (18) years of age with possession of an official ID (eg. NRIC/Passport). You or your representative may be required to produce proof of identity as per the email on collection of Products and you or your representative shall acknowledge receipt of the collection of the Products. Winebros reserves the right to withhold the products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.
  2. A reminder via phone call and/or email shall be sent to the customer within fourteen (14) days from the day the Confirmation of Order has been sent. In the event if the order is not collected within thirty (30) days from the day the Confirmation of Order has been sent, a monthly penalty fee (i.e. storage fee which may vary depending on the type of item or quantity of orders) will be imposed. No Refund will be granted under such event.

 

Postcodes covered under Klang Valley:

RM25

Batu Caves

68100

Kepong

52100

Ampang Jaya

68000

Cheras

43200 43207 56000 56100

Sungai Buloh

47000

Kajang

43000 43007 43009 43558

Bangi

43650 43600

Putrajaya

62000 62007 62050 62100 62150 62200 62250 62300 62502 62504 62505 62506 62510 62512 62514 62516 62517 62518 62519 62520 62522 62524 62526 62527 62530 62532 62536 62540 62542 62546 62550 62551 62570 62574 62576 62582 62584 62590 62592 62594 62596 62602 62604 62605 62606 62616 62618 62620 62623 62624 62628 62630 62632 62648 62652 62654 62662 62668 62670 62674 62675 62676 62677 62686 62692 62988

Sentul

51000 51200

RM20

Cyberjaya

63000 63100 63200 63300

Seri Kembangan

43300

Kuala Lumpur City

50000 50050 50088 50100 50150 50200 50250 50300 50350 50400 50450 50460 50470 50480 50490 50500 50502 50504 50505 50506 50507 50508 50512 50514 50515 50519 50528 50529 50530 50532 50534 50536 50540 50544 50546 50548 50550 50551 50552 50554 50556 50560 50562 50564 50566 50568 50572 50576 50578 50580 50582 50586 50588 50590 50592 50594 50596 50598 50599 50600 50603 50604 50605 50608 50609 50610 50612 50614 50620 50621 50622 50623 50626 50632 50634 50636 50638 50640 50642 50644 50646 50648 50650 50652 50653 50656 50658 50660 50661 50662 50664 50666 50668 50670 50672 50673 50676 50677 50678 50680 50682 50684 50688 50694 50700 50702 50704 50706 50708 50710 50712 50714 50716 50718 50720 50722 50724 50726 50728 50730 50732 50734 50736 50738 50740 50742 50744 50746 50748 50750 50752 50754 50758 50760 50762 50764 50766 50768 50770 50772 50774 50776 50778 50780 50782 50784 50786 50788 50790 50792 50794 50796 50798 50800 50802 50804 50806 50808 50810 50812 50814 50816 50818 50901 50902 50903 50904 50906 50907 50908 50909 50910 50911 50912 50913 50914 50915 50916 50917 50918 50919 50920 50921 50922 50923 50924 50925 50926 50927 50928 50929 50930 50931 50932 50933 50934 50935 50936 50937 50938 50939 50940 50941 50942 50943 50944 50945 50946 50947 50948 50949 50950 50988 50989 50990 52000 52200 53000 53100 53200 53300 53700 53800 53990 54000 54100 54200 55000 55100 55200 55300 55700 55710 55720 55900 55902 55904 55906 55908 55910 55912 55914 55916 55918 55920 55922 55924 55926 55928 55930 55932 55934 55990 56000 56100 57000 57100 57700 57990 58000 58100 58200 58700 58990 59000 59100 59200 59700 59800 59990 60000

Old Klang Road

51100 51700

Kuchai

51990

Klang

41000 41050 41100 41150 41200 41250 41300 41400 41506 41560 41586 41672 41700 41710 41720 41900 41902 41904 41906 41908 41910 41912 41914 41916 41918 41990 42100

RM10

Petaling Jaya

46000 46050 46100 46150 46200 46300 46350 46400 46506 46547 46549 46551 46564 46582 46598 46662 46667 46668 46672 46675 46700 46710 46720 46730 46740 46750 46760 46770 46780 46781 46782 46783 46784 46785 46786 46787 46788 46789 46790 46791 46792 46793 46794 46795 46796 46797 46798 46799 46800 46801 46802 46803 46804 46805 46806 46860 46870 46960 46962 46964 46966 46968 46970 46972 46974 46976 46978 47300 47301 47307 47308 47400 47410 47500 47800 47810 47820 47830

Puchong

47100 47110 47120 47130 47140 47150 47160 47170 47180 47190

Shah Alam

40000 40100 40150 40160 40170 40200 40300 40400 40450 40460 40470 40500 40502 40503 40505 40512 40517 40520 40529 40542 40548 40550 40551 40560 40564 40570 40572 40576 40578 40582 40590 40592 40594 40596 40598 40604 40607 40608 40610 40612 40620 40622 40626 40632 40646 40648 40660 40664 40670 40672 40673 40674 40675 40676 40680 40690 40700 40702 40704 40706 40708 40710 40712 40714 40716 40718 40720 40722 40724 40726 40728 40730 40732 40800 40802 40804 40806 40808 40810 40990

Subang Jaya

47500 47507 47600 47610 47620 47630 47640 47650