WineBros: The Collective
					
How The Collective works
					
Unlock better prices, together.
				
			

			

				
Better prices powered by the group
				
Each deal has a deadline and one or more price tiers. Reserve what you want, help the group reach a tier, then complete your purchase at the best price the group unlocks.
			

			

				
1
Choose a deal
Review the product, deadline, price tiers, stock allocation and expected delivery or collection timeline.
				
2
Reserve your bottles
Pay the deposit shown on the deal page. It may be a fixed RM amount or a percentage per bottle and is credited to your final total.
				
3
Unlock a tier together
Every confirmed bottle moves the group toward a lower price. The progress counter shows the current position.
				
4
Secure the final price
At the deadline, the highest tier achieved becomes the final price. If the best tier is reached earlier, that price locks immediately while the deal may stay open.
				
5
Pay the balance
Existing customers receive a balance request. Complete it before the deadline shown under My Account → Collective payments.
				
6
Receive or collect your order
Follow the timeline stated in the deal description. Some exceptional deals are pickup only and say so clearly before checkout.
			

			

				
The important rules
				

					
Your deposit is fully credited toward the final price.
					
You may cancel for a full deposit refund before the first tier is achieved.
					
Once any tier is achieved, the deposit becomes binding and is forfeited if you cancel or miss the displayed balance deadline.
					
If WineBros cancels the deal or no tier is achieved, your deposit is refunded.
				
			

			

				
Questions, answered
				
Frequently asked questions
				

					
How much is the deposit?
The exact deposit is shown before you reserve. Each deal can use either a fixed RM amount per bottle or a percentage of its first-tier price. The full deposit is credited toward your final purchase.
					
When may I cancel without losing my deposit?
You may cancel for a full deposit refund while no price tier has been achieved. Once the first tier is achieved, your commitment is binding and the deposit is forfeited if you cancel or miss the balance deadline.
					
What happens if no tier is achieved?
The deal does not proceed and your eligible deposit refund is credited to BroPoints automatically for immediate use. If you prefer a bank transfer for the cash-paid portion, contact WineBros Customer Service before using those refunded BroPoints. The provisional BroPoints will be reversed before the bank transfer is processed.
					
Can I request a bank-transfer refund instead of BroPoints?
Yes. Contact WineBros Customer Service before spending the refunded BroPoints. Once the provisional BroPoints are reversed and your bank details are verified, WineBros will process the cash-paid portion by bank transfer within five business days. Amounts originally paid using BroPoints remain refundable as BroPoints only.
					
How is the final price decided?
When the deal ends, you receive the lowest price tier achieved by the group. If the best tier is reached before the timer ends, that best price locks immediately.
					
Can people still join after the best price is unlocked?
Yes, if the deal timer is still running and bottles remain available. New customers pay the full locked price, while earlier customers are asked to pay their remaining balance.
					
How long do I have to pay my balance?
The deadline is shown with your balance request. It is normally 48 hours, but WineBros may set a different period for a particular deal. Missing it after a tier is achieved causes the reservation and deposit to be forfeited.
					
Can a deal sell out before the timer ends?
Yes. A deal may have a maximum bottle allocation. Reservations close when that allocation is fully reserved, even if time remains.
					
Is delivery available?
Availability depends on the deal. If a deal is marked Pickup only, online delivery is unavailable; contact WineBros customer service if you need to discuss delivery.
					
When will my order be ready for delivery or collection?
The expected delivery or collection timeline is stated in each deal description. Most Collective deals are pre-orders and are not suitable for urgent purchases. If a deal is specifically marked Ready Stock, self-collection is normally available within 1–2 business days after full payment. Please wait for WineBros to confirm that your order is ready before visiting.
					
Can I use BroPoints?
Yes, where enabled. Sign in and apply BroPoints in the cart toward a Collective deposit, balance payment or locked-price purchase. BroPoints follow the same refund and forfeiture rules as cash.
					
When do I earn BroPoints?
BroPoints are awarded only after the Collective purchase is fully paid. Eligible net merchandise spend is rounded to the nearest BroPoint, with 50 sen rounding up. Deposits alone, shipping charges and amounts redeemed with BroPoints do not earn points.
					
Where do I find my balance payment?
Sign in and open My Account → Collective payments. Your amount due, payment deadline and Pay balance button appear there.
				
			

			
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