FAQ

You wanna order one bottle also can, or you want to fill your whole house with booze also can.

We take no more than 3 working days to get your order to you. If we don’t, you can tell everyone on social media about it.

Your orders will arrive between 10am and 5pm. But, if you’d like us to deliver at a SPECIFIC time, let us know in the comment section when checking out, and we’ll accommodate as best we can!

This will never happen loh. In fact, we will contact you BEFORE we heading out to hand you your order. If you can’t pick it up for whatever reason, we’ll arrange for another delivery time. Promise.

For orders above RM400, delivery is on us!

Right now, we only deliver to all addresses within the Klang Valley. Soon enough, all of Malaysia will be covered!

Definitely. Just select the ‘Collect from store’ option when checking out.
If the Winebros are around, we’ll say Hello!

Self pick-up location:
Herbs N Food (Company No. 194352-M)
SS15 Branch – No. 116 & 118,
Jalan SS15/4B, Subang Jaya,
47500 Selangor

*Customers will be contacted via Whatsapp or a call when order is ready for collection. We’ll hold your purchased items for a month, after which there will a small charge for storage of your purchase.

Sorry, Boss, we don’t do that wei.

You’ll be notified via email when your order has been processed, and also when your purchase is on its way to you. If you’d like to call us to check, we’ll be happy to speak to you.

Payments are processed using direct debit ,debit and credit cards and e-wallets.

For sure! We’ll just need to make sure that…

1. The delivered product is damaged or defective.
2. The product isn’t what you ordered.
3. The product has expired or is out of stock.

Should any of these things happen, you’ll have up to 7 days to request for a return, exchange or refund. We kindly ask that you return the product(s) to us in the condition you received them using a courier service, or by hand at our physical store.

Never loh. Because…

1. All our items are stored at our physical store under our watchful eyes. We don’t use warehouses. All wines are kept in a controlled, optimum temperature. So you’ll receive every product in the condition we ourselves want to receive them in.
2. The boxes we use as packaging can really tahan quite a bit of unforeseen abuse on its way to you.
3. All products are delivered on the same day your orders are packed. So they are only out of our fully controlled environment for a few short hours before they reach you.
4. We use a reputable courier partner with all the necessary insurances and assurances to guarantee products are delivered directly to you in the best possible condition.

Wines with specific vintages are all carefully displayed with precise names and descriptions. For items without vintages in the name, please DM or call us to enquire.

We recommend storing them in a wine chiller, especially if they are wines you would like to age. Otherwise, store them in a cool place away from sunlight, and consume it within a year. We do stock wine chillers too, so if you’d like to check them out, come visit our physical store!

We’re always expanding our catalogue. And having such an extensive range, we’d be surprised to not have what you’re looking for. But should that be the case, hey, we’d be happy to hunt it down for you! Just let us know what it is.

Confirm can lah! We get a lot of customers buying in bulk for corporate events, parties, weddings and the like, so we are more than ready to make your event a happier one with a more bro price (on top of the Bromotions that our loyalists already receive!)